❄️MooxnzMap❄️

By placing an order or commenting to claim an item, you automatically acknowledge, understand and agree to abide by all rules and conditions listed below.1. General & Claiming Rules✔️100% Commitment Required - Please think carefully before claiming. Claim an item only if you are 100% sure and financially ready to proceed.
✔️No Cancellation or Backouts - Once an order/claim is confirmed, cancellations are strictly not allowed. Any cancellation request after a payment notice (payno) is released will be rejected.
✔️No Deleted Comments - Do not delete or edit your claim comments. If a deleted comment is detected, your name will automatically be logged into our public payno list.
✔️Reservation & Deposits - Deposits are required to reserve/book items. If you choose to cancel after paying a deposit, the deposit will be strictly non-refundable.
✔️Full-Claim Items - For items requiring a full group claim, the order will only proceed once all slots are filled. If slots remain unfilled, admins will notify buyers whether the order will be canceled or carried forward.2. Risk, Liability & Seller Scams✔️Buy at Your Own Risk - Since items are sourced from overseas sellers or third-party platforms, all preorders and claims are made at your own risk.
✔️Uncooperative / Scam Sellers - While we make every effort to verify sellers, we cannot control external parties. In the event a seller scams or fails to fulfill an order, we will exhaust all options to recover funds/items. However, a full refund cannot be guaranteed.
✔️Transit & Delivery Liability - We are not liable for items lost, stolen, or damaged in transit (during international shipping from the seller or local domestic delivery).
✔️Damages & Condition: Refunds or replacements are only applicable if damage is explicitly proven to be caused by our handling. We are not responsible for manufacturer defects, factory sealed item flaws, or damage inflicted by international/domestic couriers.3. Payment & Pricing Guidelines✔️EMS / Shipping Fees - Most listed prices include EMS (international shipping) unless stated otherwise. If an item excludes EMS, total shipping costs will be calculated and announced in the paynotice.
✔️Payment Deadline & Accuracy - Please review your payment notice carefully and ensure you submit the exact amount required (including local postage fees if applicable) within the stated deadline.
✔️Receipt Submission - Always attach a valid, clear payment receipt (signed/watermarked with your handle if requested) in the designated payment thread.4. Communication & Support✔️Telegram Orders - Fast replies and active customer support are exclusively provided on Telegram.
✔️Respect & Civility - Please maintain polite communication with our admins. Spamming or harassment will result in a blacklisting from future group orders.

HOW TO CLAIM

Please read carefully before claiming! Following the exact format ensures your order is processed quickly and accurately without being missed.STEP 1: Submit Your Claim
Comment on the item post using the exact template below. Do not edit or delete your comment once submitted.📌 Example:
ATE Album (Ver. A) x2
@mooxxnzSTEP 2: Wait for Admin Confirmation
👑 Reacted with 👍 or 💖: Your claim is officially secured and logged into the masterlist.
⏳ No reaction yet? Please be patient. Do not double-comment or send direct messages asking if your claim was received, as this slows down processing.STEP 3: Wait for Paynotice (Payno)
💟 DO NOT pay immediately upon claiming!
💟 Wait for the official Payment Notice (Payno) thread to be posted in the channel.
💟 Review your total amount (Item Price + EMS/Local Postage) and the payment deadline.STEP 4: Submit Payment & Verification
💟 Make your payment via the approved payment methods and post your proof in the designated payment thread:
💟 Clear Receipt Screen: Must show the reference/transaction ID clearly.
💟 Signature/Watermark: Write or edit your @telegram_username directly on the receipt image.
💟 No Unsigned Receipts: Unsigned or unreadable receipts will not be processed and may delay your order.STEP 5: Check Masterlist & Relax! 🎉
Once submitted, keep an eye on the Masterlist for status updates (e.g., Paid, Arrived, Shipped). Sit back and wait for your goodies to arrive! 📦✨

PAYMENT GUIDE

Please read all payment instructions carefully! Following these steps guarantees your payment is verified quickly and accurately in the masterlist.Accepted Payment Methods
🏦 Bank Transfer (DuitNow / Online Banking)
📱 Touch ’n Go eWallet (TNG eWallet Transfer / QR)
⚠️ Note: Always double-check account details provided in the official paynotice before transferring.

Payment Guidelines & Rules
💋 Pay the Exact Amount:
Ensure your payment matches the total stated in the paynotice (Item + EMS + Postage if applicable).
No overpayments or short payments. Excess funds will not be refunded easily, and short payments will delay processing.💋 Check Postage Inclusion:
Pay attention to whether the paynotice requires item payment only or item + local postage combined.
Strict 24-Hour Payment Window:
Payments must be made within the deadline stated in the paynotice (typically 24 to 48 hours).
Unpaid claims without prior admin notice will be canceled, and your slot will be opened to back-up buyers or flagged on the payno list.💋 Strictly No Backouts After Paynotice:
Once a paynotice is released, you are obligated to pay for your claim. Backing out at this stage results in a forfeiture of any previous deposit and a ban from future group orders.Receipt Submission Requirements
To protect both you and the channel from fraudulent receipts, every payment comment must include:
✅ Clear Payment Screenshot: The transfer reference number, amount, date, and time must be fully legible.
✅ Watermark / Signature: Write or digitally add your @telegram_username directly over the receipt image before uploading.
✅ Submission Location: Upload directly under the designated Paynotice Comment Thread (do not direct message admins unless requested).
🚫 Unsigned, cropped, or blurred receipts will be marked as Unverified until a valid proof is re-uploaded.

POSTAGE & PACKAGING GUIDE

Important: Local postage is calculated per combined shipment. Please review our base rates, regional checkout methods, standard protection and optional add-ons below.

⚠️ West Malaysia / Singapore parcels exceeding standard weight limits (e.g., multi-album sets, heavy merch) will have updated postage fees communicated via DM.Standard Included Packaging Protection
To ensure your items arrive safely, every standard parcel automatically includes:
🛡️ Up to 2 Toploaders (for photocards/inclusions)
🫧 2 to 3 Layers of Quality Bubble Wrap
📦 1 Set of Rigid Cardboard SupportsOptional Packaging Add-Ons
Want extra peace of mind for rare or high-value items? You can request additional protection when paying for postage:
Extra Toploader: RM0.35 / piece
Extra Bubble Wrap: RM0.20 / additional layer
Transparent Hard Box: RM1.00 (Recommended for orders with 10+ photocards)
Heavy-Duty Big Box: RM2.00 (Recommended for orders with 3+ albums)

FORMAT FOR PARCEL CHECK OUT

PLEASE READ ALL RULES CAREFULLY BEFORE SUBMITTING.
Submitting incorrectly may delay your shipment.⚠️ IMPORTANT INSTRUCTIONS & RULES1. PAYMENT & REFERENCE
Pay the exact amount required for your postage.
Mandatory: Set your Telegram Username as the payment reference/note.
- for form put it at the products section & for tiktok add note2. CHECK ITEM ARRIVAL STATUS FIRST
Always verify that your item has arrived in the channel updates & masterlist before checking out.
🛑 No refunds will be issued if you check out unarrived items.
3. NAME & PRODUCT FORMATTING (Strictly Follow)
To help us process orders faster, use your username in both fields:for easyparcel form
Product Field: @yourusername
Name Field: Your Name (@yourusername)
Example:
Product: @mooxxnz
Name: Moon (@mooxxnz)for tiktok shop
Note: @yourusername
Name Field: Your Name (@yourusername)
Example:
Note: @mooxxnz
Name: Moon (@mooxxnz)4. RECEIPT & ITEM LISTING Comment Section
Upload your payment receipt signed with your signature/username.
Clearly list your items in the comment section, including the Channel Code/Name for each item.
Example Comment:
@mooxxnz
#MMBND01
KC #KCuriooLC01
TZY #bndalbum
Add-ons: Toploader x1, Transparent Box x1💳 PAYMENT DETAILS
Touch 'n Go eWallet (TNG): MOOXNZMAP
QR Code
‼️ DOUBLE-CHECK YOUR DETAILS
Please ensure all information is filled in correctly. If you encounter any issues or make a mistake, immediately DM @mooxxnz.
☃️ Disclaimer: We are not responsible for any lost, stolen, or damaged parcels caused by transit/courier faults once shipped.

TIMELINE

📌 COMPLETE ORDER & SHIPPING PROCESS1. CLAIM ITEM 🛒
Reserve your item by commenting or claiming in the designated channel/post.
Note: Claims are strictly binding.2. PAYMENT 💳
Make payment within the stipulated deadline to secure your item.
Always include your Username as the payment reference and keep your receipt.3. SELLER DISPATCH 🚚
The Korean/International seller packs and ships the item to our overseas warehouse.4. EMS TRANSIT ✈️
Items are consolidated and shipped to Malaysia via EMS (Express Mail Service).
International transit usually takes 5–10 business days barring customs delays.5. MALAYSIA ARRIVAL 🇲🇾
Items arrive at local customs and are dispatched to our sorting address.6. ARRIVAL UPDATES 📢
Arrival status is updated in the respective channel.
Do not check out postage until your item is listed in the Arrival Channel.7. PACKING & PREPARATION 📦
Fill in the Postage Form with signed receipts and correct item details.
Items are carefully packed with requested add-ons (toploaders, box, bubble wrap).8. TRACKING NUMBER ISSUED 🔍
Parcels are handed over to the local courier (Shopee Exp/J&T/etc.).
Tracking details will be updated in the tracking channel.9. DELIVERED ✅
Parcel arrives at your doorstep! Don't forget to tag us in your unboxing videos!

❓ FREQUENTLY ASKED QUESTIONS (FAQ)

💬: Can I cancel or back out of my order?
A: No. All claims and orders are strictly final. Backouts disrupt the batch and will result in a permanent blacklist from future group orders.💬: What happens if my item is damaged upon arrival?
A: We ensure sturdy, multi-layer protective packaging. However, we are not liable for factory defects or courier transit damages. To request assistance for missing or wrong items, you must provide a clear, unedited, continuous unboxing video.💬: How do I know if my claim was successful?
A: An admin will reply to your comment or update the claim list in the main channel. Please do not send payment until your claim is officially acknowledged.💬: What should I put as the payment reference/note?
A: Strictly put your Telegram/Social Media Username (e.g., @mooxxnz). Do NOT write words like "Kpop", "Album", or "Photocard" to prevent payment gateway issues or account flags.💬: What if I pay after the given deadline?
A: Unpaid claims after the deadline will be released to the next buyer in line. Late payments without prior notice may not be accepted or refunded.💬: How often is the masterlist updated?
A: Masterlists are updated periodically within 24–48 hours after payment deadlines close or batch updates are processed.💬: My payment status says "Unpaid" on the masterlist even though I paid. What should I do?
A: If it hasn't updated after 48 hours, please DM @mooxxnz with your payment receipt for verification.💬: Why do I need to sign my receipt?
A: Signing your digital/printed receipt with your username prevents receipt reuse or fraud, ensuring smooth order processing.💬: Can I combine items from different channels into one postage?
A: Yes! Simply list all respective Channel Codes and Item Codes in the comment section of the Postage Form.💬: What happens if I submit postage for an item that hasn't arrived?
A: Checking out unarrived items is strictly non-refundable. Please always cross-check the Arrival Channel before filling out the form.💬: Where can I see reviews from previous buyers?
A: You can check our dedicated feedback channel or search our tag #mooxnzmapfeedback on telegram.💬: How long does EMS international shipping take?
A: EMS air freight typically takes 5–14 business days after dispatch from the overseas warehouse, depending on customs clearance speeds.💬: How do I know where my parcel is during transit?
A: We post batch EMS tracking codes in our main channel so you can follow the shipment progress from overseas to Malaysia.💬: When are admins active to answer questions?
A: Our active hours are 10:00 AM – 10:00 PM (MYT). Please allow up to 24 hours for a response during high-volume drop days.💬: Who do I message if I have an urgent issue?
A: DM @mooxxnz directly on Telegram with your username and order reference for quick assistance.